Privacy Policy
Education Embassy Pty Ltd (ABN 66 601 473 278) handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This page explains what we collect, why, and how we keep it safe.
1. Who we are
Education Embassy Pty Ltd (ABN 66 601 473 278) is a MARA-registered migration agency with offices in Brisbane, Gold Coast, and Darwin. This policy explains how we collect, use, store, and disclose your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What personal information we collect
To provide migration services, we collect information including:
- Identity and contact details (name, date of birth, nationality, address, phone, email)
- Passport, visa, and immigration history
- Education, employment, and qualification records
- Financial information relevant to visa applications (bank statements, tax records, sponsor finances)
- Health information where required for visa purposes
- Family relationship information (partners, children, parents)
- Character-related information (police checks, court records)
We collect only what is necessary for the specific visa matter you engage us on.
3. How we collect information
Directly from you during consultations, via forms, email, or telephone. From third parties only with your consent (for example, previous agents, employers, institutions, or government agencies).
4. How we use your information
- Preparing and lodging visa applications on your behalf
- Communicating with the Department of Home Affairs, the Administrative Review Tribunal, courts, and other agencies
- Providing migration advice and ongoing case management
- Complying with our legal and professional obligations under the MARA Code of Conduct
- Billing, account management, and records-keeping as required by law
5. Who we disclose information to
We disclose personal information only as necessary for your migration matter, including to:
- The Department of Home Affairs and the Administrative Review Tribunal
- Courts where judicial review is being sought
- Skills assessing authorities, educational institutions, and employer sponsors where relevant
- Panel physicians for medical examinations
- Professional advisors (accountants, lawyers) where necessary for your matter
We do not sell, rent, or trade personal information. We do not disclose information for marketing purposes.
6. Cross-border disclosure
Some service providers and overseas authorities may be located outside Australia. Where international disclosure is necessary (for example, overseas police clearances or institutional verification), we take reasonable steps to ensure the recipient handles the information consistently with Australian privacy standards.
7. How we store and secure information
Personal information is stored in secure electronic systems with access restricted to authorised team members. Physical documents are held in locked premises. We retain records in line with the MARA Code of Conduct (generally 7 years from the end of the engagement) after which records are securely destroyed.
8. Access and correction
You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate or incomplete. Requests can be made by email to our office. We will respond within 30 days.
9. Cookies and website analytics
Our website uses cookies for basic functionality and anonymous analytics. We do not use cookies to identify individual users. You can disable cookies in your browser settings.
10. Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The current version is always available at this URL. Material changes will be communicated to active clients.